Shipping policy

Shipping

Shipping charges for your order are calculated and shown at checkout.

$8 flat-rate nationwide courier shipping on orders under $100.

Free shipping on orders of $100 or more.

Delivery

All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or public holidays.

Standard delivery within New Zealand typically takes 2–5 business days, including rural delivery addresses.

If we’re experiencing a high volume of orders, shipments may be delayed by a few days, so please allow extra days in transit. If there will be a significant delay in shipping your order, we’ll contact you by email or phone.

Tracking emails are sent once parcels have been collected.

All orders are sent with no signature required.

You can give delivery instructions for your order (for example, authorising the courier to leave it in a specific place if you won’t be home). We’re not responsible for an order that is delivered in line with your delivery instructions.

International delivery

We currently don’t ship outside New Zealand.

The item I ordered arrived damaged

If your order arrives damaged, email us at sales@acurebeauty.co.nz with your order number and a photo of the damage. Please keep the packaging and the damaged goods until we’ve sorted it out.

We’ll replace the damaged item free of charge or refund you, and we’ll deal with the courier ourselves. This is part of our obligations under the Consumer Guarantees Act.