Refund policy

The item I received is not the item I ordered

Provided the item is unopened and in mint condition we’ll replace the item. To receive your replacement you must return the original item to Acure. You will be provided with a no-cost return addressed courier satchel (or similar) and we will process your replacement within 1–3 days business of receiving your item.

The item I ordered arrived Damaged.

Acure is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

If we confirm that the item was damaged before leaving Acure or caused by inadequate packaging, your item will be replaced by Acure free of charge. If the goods are damaged we will meet our obligations under the Consumers Guarantees Act to provide a remedy.

The item I ordered did not arrive

If your item did not arrive the first thing to do is request a “track and trace” on your item from the Courier.

If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it or it hasn’t been delivered within the time frame we will start an investigation with the Courier.

Regrettably, neither Acure nor the Courier are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. Our default option is “No Signature Required”.

I've changed my mind and no longer want the item I ordered

Change of mind returns can be processed as long as it has been agreed by Acure and the item has been returned within 7 days of dispatch and is unopened and in mint condition. The shipping for the return will also be at the cost of the buyer. Once we have the item in hand we will assess the item and if everything checks out OK you will receive a Store Credit or refund less the restock fee and freight charges.

Contact Us

For any queries or concerns regarding our best before date policy, please contact our customer service team at sales@acurebeauty.co.nz

Policy Updates

Acure reserves the right to update this policy as needed.

Restock fee

All goods ordered in error by the Customer or goods the Customer wishes to return the item due to change of mind are subject to a restock fee. The fee is 25% of the goods sales value. This applies if you change your mind, ordered it in error, unwanted Gift or just did not like it or did not suit you, so please choose carefully and read the descriptions in the listings.

To start a return, you can contact us at sales@acurebeauty.co.nz